Where Authenticity Meets Elegance & Beauty
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Authentication Policy

 Rack Essential Authentication Policy

At Rack Essential, we pride ourselves on offering 100% authentic products sourced directly from trusted international brands and authorized distributors. We understand the importance of ensuring the authenticity of beauty and skincare products, especially in an environment where counterfeit items are becoming increasingly prevalent. This policy outlines the steps we take to guarantee that every product sold is genuine and explains our process for addressing any concerns related to product authenticity.

How We Authenticate Our Products

To ensure that our customers receive only authentic and original products, we follow a stringent authentication process, including:

Sourcing from Authorized Distributors:

All products listed on Rack Essential are sourced directly from official brand stores and authorized distributors. We do not deal with third-party or unverified suppliers, eliminating the risk of counterfeit products entering our inventory.

Manufacturer Seals and Packaging:

Every product comes with the original manufacturer's packaging and seals, which are closely inspected for authenticity. We ensure that the labels, barcodes, and serial numbers match the original specifications provided by the brands.

Batch and Serial Number Verification:

We verify batch and serial numbers with the manufacturers to confirm the product's origin. This step ensures that the products are not expired, discontinued, or tampered with in any way.

In-House Quality Checks:

Each product undergoes a quality control check upon arrival at our warehouse. We carefully inspect the packaging, labeling, and product contents to make sure they align with the standards set by the original manufacturers.

Expiration and Manufacturing Dates:

We verify the expiration and manufacturing dates of all beauty and skincare products before dispatching them to customers, ensuring that only fresh and usable items are shipped.

What to Do If You Suspect a Product Is Not Authentic

While we take every precaution to guarantee the authenticity of all products sold on Rack Essential, we understand that concerns may arise. If you believe that the product you received is not genuine, follow these steps:

Contact Us:

Please get in touch with our customer care team within 2 hours of receiving your order if you have any concerns about the authenticity of your product.

Provide Evidence:

Send clear images of the product, its packaging, and any other details (batch number, manufacturing date, etc.) to help us investigate your claim.

Authentication Review:

Upon receiving your complaint, we will review the evidence provided and cross-check the product with the original manufacturer’s specifications. We may contact the brand directly to verify the item in question.

Refund Policy for Non-Authentic Products

At Rack Essential, we are committed to standing by our promise of authenticity. If, after thorough investigation and verification, it is determined that the product you received is not 100% authentic, we will issue a full refund for your purchase.

We value your trust and aim to provide you with complete peace of mind when shopping with us. Rest assured, our top priority is ensuring that every item sold on Rack Essential is authentic, original, and meets the highest quality standards.

Note

Our commitment to authenticity is unwavering, and we continuously work with international brands and suppliers to bring you the very best in beauty and skincare. When you shop at Rack Essential, you can trust that your products are 100% original or your money back—guaranteed.

Should you have any further questions regarding our authentication process or policies, please don’t hesitate to reach out to our customer service team.