... ... Refunds & Returns – Rack Essentials

Refunds & Returns

  • We hope that you love what you order from us, we do our best to ensure that you get every single product right. However if you believe that the product your got is damaged then just get in touch with us using one of the below options.
  • Beauty and skincare products are not eligible for exchange or return because of hygiene purposes.
  • If you received a different product than what you ordered please keep it in the original, sealed and unused condition in order for us to process an exchange.
  • All complaints should be made with in 24 hours of receiving the product.
  • In order to replace a damaged product, a picture of the damaged product should be send to customer care with in 24 hours of receiving the product.
  • We have a ‘No Refund’ policy. However, all other claims (damaged product) as approved by the company will be processed within 30 working days.
  • We do allow customers to cancel all unshipped orders at any time for a full refund. Once a product has been shipped, the 'Return and Exchange Policy' will apply.

CUSTOMER SUPPORT

Call us at: +92 1354564

or

Email us at: customer@rackessentials.com

Customer satisfaction is our utmost priority and we are here to make sure that you have a pleasant shopping experience.

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